We regret to inform you that Creative Xpressions is not responsible and will not replace any orders that are lost, misplaced, stolen or damaged. Your tracking number is proof that your package was shipped. (Article 2 of the U.C.C (Uniform Commercial Code) states when a product is sold and put into the hands of the shipper, the title and risk of loss is passed to the buyer. We do not insure our shipments but all packages have a delivery confirmation number. While we have a high success rate of packages being delivered safely, there is always the first time of risk. We do not require signatures upon delivery.